SUPPORT
Frequently Asked
Questions
Everything about ordering, shipping, and our premixes — in one place.
Ordering & Payment
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) on eligible pin codes, all processed through secure payment gateways.
Can I modify or cancel my order after placing it?
Yes, as long as the order hasn't been dispatched. Contact us as soon as possible with your order number and we'll update or cancel it free of charge.
Is Cash on Delivery available everywhere?
COD is available on most pin codes, but not all. Availability is shown automatically at checkout based on your delivery address.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account just makes it easier to track past orders and reorder favourites.
Shipping & Delivery
How long does delivery take?
Orders are dispatched within 24 hours. Delivery then takes 2–4 business days for metro cities and 4–7 days for other locations, depending on your pin code.
Do you offer free shipping?
Yes, shipping is free on orders of ₹499 and above. Orders below that are charged a flat ₹49 shipping fee, shown at checkout.
How do I track my order?
You'll receive a tracking link by email/SMS once your order ships. You can also check status by logging into your account.
Do you ship internationally?
Not at the moment — we currently ship only within India, to all serviceable pin codes.
Products & Ingredients
Are your premixes preservative-free?
Yes. We ground and pack in small weekly batches, so there's no need for artificial preservatives — freshness is built into how we make them, not added chemically.
What's the shelf life of a premix?
Most of our premixes stay fresh for 3–6 months unopened when stored in a cool, dry place. Exact shelf life is printed on each pack.
Do you have eggless or vegan cake mix options?
Select cake premixes are eggless-friendly with simple substitutions listed on the pack. Check each product page for specific dietary details.
Are your products FSSAI certified?
Yes, all Tabblin Zest premixes are made in FSSAI-registered facilities and tested for quality before packing.
Returns & Refunds
Can I return a premix if I change my mind?
Since our products are consumable food items, we can't accept returns on opened packets. Unopened, sealed packs may be returned within 48 hours of delivery — see our Returns & Refund Policy for details.
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and a photo — we'll replace it or refund you in full, no questions asked.
How long do refunds take?
Prepaid orders are refunded to the original payment method in 5–7 business days. COD refunds take 7–10 business days via bank transfer or UPI.
Account & Support
How do I contact customer support?
Email us at support@tabblin.com — we typically respond within 24–48 hours.
I forgot my account password — what do I do?
Use the "Forgot Password" link on the login page to reset it via email. If you don't receive the reset email, check your spam folder or contact support.
Still have a question?
We're happy to help with anything not covered here.
Email support@tabblin.com